Frequently Asked Questions


Making the order

How can I order?

On the Home page you will find all the available brands. Select a brand and click on it. This will take you to the selected brand family page. Then click on the flavor of your choice. It will be automatically added to your shopping cart. If you want to buy more than one brand or style just select another brand from the column on the left and repeat the process. After you are done introducing the shipping and billing info, click "Proceed to Checkout". You will be asked to confirm your billing information, and then you will be redirected to the checkout page. Click "Click here to use your credit card" and enter your financials. At this point your credit card information is checked and you will receive an order confirmation on your e-mail address.

What payment methods are acceptable?

You can pay by Credit and Debit card.

Is there a minimal order?

No. You can order only 1 carton.

Is there a maximum order?

No. The quantity of cigarettes that can be purchased at Saveonfags.com is left to the discretion of customers.

How can I find out my order status?

After you've placed your order at Saveonfags.com you will be automatically notified by E-mail when we approve and ship your order.

About our products

Are the cigarettes sold at Saveonfags.com qualitative?

The cigarettes sold at Saveonfags.com are of the highest quality available on the market. We sell original brands produced in Europe.
 

Do you sell other brands of cigarettes?

Not currently. The only brands we sell are shown in the left menu. However, if you have a favourite brand and you can't find it on our website, please contact us, and we will try to get it for you.

Will you be offering other brands in the future?

Yes. The number and type of available brands may change in time.

Delivery

Are there countries to which you do not deliver?

Yes. The cigarettes sold at Saveonfags.com can be purchased only from the countries shown in the "country list" at the order form.

What is the price for delivery?

The price for delivery is €7.95 for one parcel. The one parcel contains 1 carton of traditional or slim cigarettes.

How long does it take to deliver my order?

The average delivery time to the European Union is 1 - 2 weeks and to other countries the average delivery time is 2 - 4 weeks.

Why can't you send me a single parcel containing more cartons?

Because it would be subject to duty since the width and value would not fall within the prescribed international parameters.

If I make an order Saturday, when my order will be sent?

Usually, your order is processed in 24 hours. Orders received on Saturdays are sent on the first working day following reception.

Legal Issues

Is it legal to resell cigarettes ordered from Saveonfags.com?

No. This is against the law in any country of the world. The cigarettes sold by us are for personal use only.

Is it illegal to order a large quantity of cigarettes, for example, 50 cartons?

The quantity of cigarettes that can be purchased at Saveonfags.com is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur if their intention is to resell "duty free" cigarettes. It is the responsibility of the Buyer to ascertain and comply with the laws relating to the purchase and use of any tobacco goods. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer may want to contact their state authorities.

Customs

Do you guarantee that no duty will be paid worldwide?

We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations and standards. In the European Union and the USA, parcels containing 200 cigarettes are exempted from taxes.

Guarantee

Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?

You will get a refund for the order in case if the parcel is returned to us minus shipping fees. Saveonfags.com is not responsible for the parcels seized or destroyed on the territory of your country.

Can I withdraw the order placed with your online store?

You can withdraw your order within 6 hours of its placement.

Non-disclosure

Does Saveonfags.com use personal data of customers (e-mail address, postal address etc.) for advertising campaigns or other promotional activities?

We do not share or sell your personal information to others. The information provided to us as a result of your online purchase, such as your name, e-mail address, phone number(s) and postal address are only used for shipping.

Does Saveonfags.com store information on who bought cigarettes online on files?

No, we don't store this information.